We request that you give us at least 48 hours’ notice in situations where you must cancel your appointment. In some situations, this is not possible and we will charge a modest cancellation fee. All scheduling is completed forty-eight hours before crews are dispatched. If you cancel an appointment in less than forty-eight hours, a crew cannot be properly scheduled. They will have to wait a period of time in between houses or they will not have a full schedule. Also, please consider the costs incurred through travel and time used while going to the scheduled property.
No, none of our customers are ever forced into a long or short-term contractual agreement with us. However, our customer loyalty has been commitment enough not to warrant any obligation.
Yes, A Personal Touch Cleaning Service, Inc. is fully insured and licensed. All of our employees are bonded. If you would like more information, simply ask.
Yes, we use all of our own cleaning supplies, chemicals and equipment. If you have a specific product that you would like us to use, we will gladly accommodate your wishes.
There are several options in which we can access your home. You can let us in. You can give us the security code to your own personal lock box located at your home. Or, you can give us a copy of your key that will be stored in a secure, locked area, where only the supervisor assigned to your house will have access to the key.
We will contact you ahead of time to reschedule the appointment. The holidays that we observe are Thanksgiving and Christmas.
We will make every attempt possible to provide the same crew, if requested. Unfortunately, due to complex scheduling, we can not guarantee a specific crew assigned to your home, unless specific requests are granted by management.
Occasionally an accident may happen. If this occurs, a supervisor will evaluate the damage and the proper measures will be taken to restore or replace the damaged or broken item.
If this ever happens, please call the office within twenty-four hours and the owner will gladly address your concerns.
Essentially, you are paying for cleaning time. You can save money by straightening up before we come, so we can spend our time doing what we do best... get right to the cleaning.
Please call the office as soon as you realize that a change is necessary. We will do our best to accommodate your needs.
Absolutely. If you would like a list of references, please call us.